Upon booking with us, we send you a form where you can request early check-ins, late check-outs, along with other requests such as cribs, rollaway beds, pack and plays, etc. We try our best to accommodate these requests whenever possible.

Check-in instructions will be sent 2 days prior to your check-in date and once again the day of your arrival?

Having a pet policy in our condominiums is necessary to ensure the safety, health, and well-being of all guests and their pets, as well as to protect the property from damage. It also helps maintain cleanliness and hygiene.

Service dogs are allowed in resorts because they are trained to assist people with disabilities, and the Americans with Disabilities Act (ADA) requires businesses to accommodate service animals. Always carry with you documents proving that the dog you are traveling with is a service dog.

Resorts may not allow other pets due to health and safety concerns. Always ask your host if your pet is allowed.

Many resorts charge a fee for guests who bring pets. The fee is typically used to cover the extra cleaning and maintenance required to accommodate the pet. 

You can join our loyalty program where we constantly send out promotions to past guests. 

House rules are important to establish clear expectations and boundaries for all occupants. They also serve to ensure the safety and well-being of all guests by maintaining an orderly and harmonious living environment, but most importantly, they serve to prevent misunderstandings and conflicts.

Our rules are: 

• Smoking is prohibited: Smoking is not allowed in our condominiums because smoke can be harmful to other people living in the building. In addition, it can cause fire hazards and damage to the building.
• No parties allowed: Parties are not allowed in our condominiums due to noise, disturbance to neighbors, potential damage to property, and violation of rental agreement terms.
• Condominium capacity: Each condominium has a maximum guest capacity. It is possible for our guests to have visitors, only if the number of people in the condominium does not exceed the maximum allowed. For 1-bedroom units, there is a 4-person maximum. For 2-bedroom units, there is a 6-person maximum. For 3-bedroom units, there is an 8-person maximum.

All our properties have starter kits with shampoo, conditioner and body wash. We also provide all linen and towels to ensure a seamless stay for all our guests.

Our cancellation policy is stated on the booking engine you booked your reservation through. If you booked on our website, our cancellation policy varies depending on when you cancel: 

• Reservations canceled more than 14 days before the arrival date will be fully refunded.
• Reservations canceled between 7 and 14 days before the arrival date will be refunded 50% of the reservation.
• Reservations canceled within 7 days of arrival will not be eligible to receive a refund.

That being said, we do have a policy in which if we are able to rent out the nights you were going to be staying with us, we will honor a refund.

Depending on which property you booked, there may be a resort fee or valet fee. Each property varies so please make sure to check the property description where you will find additional information about these fees if they apply to the property you booked.

You can join our loyalty program where we constantly send out promotions to past guests.